When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit survey,' 'pause subscription,' 'involuntary churn,' 'people keep canceling,' 'churn rate is too…
Install
npx skills add coreyhaines31/marketingskills --skill churn-preventionnpx skills add coreyhaines31/marketingskills --skill churn-prevention -a claude-code -gnpx skills add coreyhaines31/marketingskills --skill churn-prevention -a codex -ggemini skills install https://github.com/coreyhaines31/marketingskills.git --path skills/churn-preventiongh skill install coreyhaines31/marketingskills churn-preventiongit clone --depth 1 https://github.com/coreyhaines31/marketingskills /tmp/coreyhaines31__marketingskills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/coreyhaines31__marketingskills/skills/churn-prevention ~/.claude/skills/churn-prevention # Claude Code
cp -R /tmp/coreyhaines31__marketingskills/skills/churn-prevention ~/.agents/skills/churn-prevention # Codex, Cursor, Gemini CLI, Copilot, OpenCode