Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards).
Install
npx skills add openai/plugins --skill conversation-intelligencenpx skills add openai/plugins --skill conversation-intelligence -a claude-code -gnpx skills add openai/plugins --skill conversation-intelligence -a codex -ggemini skills install https://github.com/openai/plugins.git --path plugins/twilio-developer-kit/skills/twilio-conversation-intelligencegh skill install openai/plugins conversation-intelligencegit clone --depth 1 https://github.com/openai/plugins /tmp/openai__plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/openai__plugins/plugins/twilio-developer-kit/skills/twilio-conversation-intelligence ~/.claude/skills/conversation-intelligence # Claude Code
cp -R /tmp/openai__plugins/plugins/twilio-developer-kit/skills/twilio-conversation-intelligence ~/.agents/skills/conversation-intelligence # Codex, Cursor, Gemini CLI, Copilot, OpenCode