Help after a purchase or booking, covering the status of an order or delivery whether or not the customer names it, returns, refunds, exchanges, and cancellations, an item that arrived damaged, incomplete, or late, and questions about the store's terms or a membership. Not needed for finding, comparing, or choosing something new.
Install
npx skills add anthropics/commerce-agents --skill customer-carenpx skills add anthropics/commerce-agents --skill customer-care -a claude-code -gnpx skills add anthropics/commerce-agents --skill customer-care -a codex -ggemini skills install https://github.com/anthropics/commerce-agents.git --path shopping-agent/skills/customer-caregh skill install anthropics/commerce-agents customer-caregit clone --depth 1 https://github.com/anthropics/commerce-agents /tmp/anthropics__commerce-agents
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__commerce-agents/shopping-agent/skills/customer-care ~/.claude/skills/customer-care # Claude Code
cp -R /tmp/anthropics__commerce-agents/shopping-agent/skills/customer-care ~/.agents/skills/customer-care # Codex, Cursor, Gemini CLI, Copilot, OpenCode