Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
Install
npx skills add anthropics/knowledge-work-plugins --skill customer-escalationnpx skills add anthropics/knowledge-work-plugins --skill customer-escalation -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill customer-escalation -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path customer-support/skills/customer-escalationgh skill install anthropics/knowledge-work-plugins customer-escalationgit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/customer-escalation ~/.claude/skills/customer-escalation # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/customer-escalation ~/.agents/skills/customer-escalation # Codex, Cursor, Gemini CLI, Copilot, OpenCode