Design, validate, and govern a composite customer health score - product usage and engagement signals combined into one weighted, normalized, decayed, banded account score that flags both churn risk and expansion readiness, backtested against real churn outcomes and recalibrated.
Install
npx skills add mbfinotti/revops-skills --skill customer-health-scorenpx skills add mbfinotti/revops-skills --skill customer-health-score -a claude-code -gnpx skills add mbfinotti/revops-skills --skill customer-health-score -a codex -ggemini skills install https://github.com/mbfinotti/revops-skills.git --path skills/customer-health-scoregh skill install mbfinotti/revops-skills customer-health-scoregit clone --depth 1 https://github.com/mbfinotti/revops-skills /tmp/mbfinotti__revops-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/mbfinotti__revops-skills/skills/customer-health-score ~/.claude/skills/customer-health-score # Claude Code
cp -R /tmp/mbfinotti__revops-skills/skills/customer-health-score ~/.agents/skills/customer-health-score # Codex, Cursor, Gemini CLI, Copilot, OpenCode