Create a customer journey map across stages, touchpoints, actions, emotions, and metrics. Use when diagnosing a broken experience or aligning a team on the full customer flow.
Install
npx skills add deanpeters/Product-Manager-Skills --skill customer-journey-mapnpx skills add deanpeters/Product-Manager-Skills --skill customer-journey-map -a claude-code -gnpx skills add deanpeters/Product-Manager-Skills --skill customer-journey-map -a codex -ggemini skills install https://github.com/deanpeters/Product-Manager-Skills.git --path skills/customer-journey-mapgh skill install deanpeters/Product-Manager-Skills customer-journey-mapgit clone --depth 1 https://github.com/deanpeters/Product-Manager-Skills /tmp/deanpeters__Product-Manager-Skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/deanpeters__Product-Manager-Skills/skills/customer-journey-map ~/.claude/skills/customer-journey-map # Claude Code
cp -R /tmp/deanpeters__Product-Manager-Skills/skills/customer-journey-map ~/.agents/skills/customer-journey-map # Codex, Cursor, Gemini CLI, Copilot, OpenCode