Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
Install
npx skills add phuryn/pm-skills --skill customer-journey-mapnpx skills add phuryn/pm-skills --skill customer-journey-map -a claude-code -gnpx skills add phuryn/pm-skills --skill customer-journey-map -a codex -ggemini skills install https://github.com/phuryn/pm-skills.git --path pm-market-research/skills/customer-journey-mapgh skill install phuryn/pm-skills customer-journey-mapgit clone --depth 1 https://github.com/phuryn/pm-skills /tmp/phuryn__pm-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/phuryn__pm-skills/pm-market-research/skills/customer-journey-map ~/.claude/skills/customer-journey-map # Claude Code
cp -R /tmp/phuryn__pm-skills/pm-market-research/skills/customer-journey-map ~/.agents/skills/customer-journey-map # Codex, Cursor, Gemini CLI, Copilot, OpenCode