Maps the full customer journey from first touch to advocacy. Generates a comprehensive customer-journey.md with all stages, touchpoints, emotions, pain points, opportunities, Mermaid diagrams, and metrics. Use when mapping customer experience, designing onboarding flows, identifying churn risks, or optimizing conversion funnels.
Install
npx skills add OneWave-AI/claude-skills --skill customer-journey-mappernpx skills add OneWave-AI/claude-skills --skill customer-journey-mapper -a claude-code -gnpx skills add OneWave-AI/claude-skills --skill customer-journey-mapper -a codex -ggemini skills install https://github.com/OneWave-AI/claude-skills.git --path customer-journey-mappergh skill install OneWave-AI/claude-skills customer-journey-mappergit clone --depth 1 https://github.com/OneWave-AI/claude-skills /tmp/OneWave-AI__claude-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/OneWave-AI__claude-skills/customer-journey-mapper ~/.claude/skills/customer-journey-mapper # Claude Code
cp -R /tmp/OneWave-AI__claude-skills/customer-journey-mapper ~/.agents/skills/customer-journey-mapper # Codex, Cursor, Gemini CLI, Copilot, OpenCode