Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
Install
npx skills add anthropics/knowledge-work-plugins --skill draft-responsenpx skills add anthropics/knowledge-work-plugins --skill draft-response -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill draft-response -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path customer-support/skills/draft-responsegh skill install anthropics/knowledge-work-plugins draft-responsegit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/draft-response ~/.claude/skills/draft-response # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/draft-response ~/.agents/skills/draft-response # Codex, Cursor, Gemini CLI, Copilot, OpenCode