Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points.
Install
npx skills add rampstackco/claude-skills --skill journey-mappingnpx skills add rampstackco/claude-skills --skill journey-mapping -a claude-code -gnpx skills add rampstackco/claude-skills --skill journey-mapping -a codex -ggemini skills install https://github.com/rampstackco/claude-skills.git --path skills/journey-mappinggh skill install rampstackco/claude-skills journey-mappinggit clone --depth 1 https://github.com/rampstackco/claude-skills /tmp/rampstackco__claude-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/rampstackco__claude-skills/skills/journey-mapping ~/.claude/skills/journey-mapping # Claude Code
cp -R /tmp/rampstackco__claude-skills/skills/journey-mapping ~/.agents/skills/journey-mapping # Codex, Cursor, Gemini CLI, Copilot, OpenCode