Use when an order is paid and packed and the box now has to move, go sideways, or come back — picking a carrier and service and cutting a label, reacting to a delivery exception, getting ahead of where-is-my-order tickets, running a return, exchange or refund with its reverse label, filing a carrier claim before the window closes, and setting return-window and restocking-fee policy.
Install
npx skills add ericrisco/rsc-harness --skill logistics-opsnpx skills add ericrisco/rsc-harness --skill logistics-ops -a claude-code -gnpx skills add ericrisco/rsc-harness --skill logistics-ops -a codex -ggemini skills install https://github.com/ericrisco/rsc-harness.git --path skills/logistics-opsgh skill install ericrisco/rsc-harness logistics-opsgit clone --depth 1 https://github.com/ericrisco/rsc-harness /tmp/ericrisco__rsc-harness
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/ericrisco__rsc-harness/skills/logistics-ops ~/.claude/skills/logistics-ops # Claude Code
cp -R /tmp/ericrisco__rsc-harness/skills/logistics-ops ~/.agents/skills/logistics-ops # Codex, Cursor, Gemini CLI, Copilot, OpenCode