Draft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication.
Install
npx skills add anthropics/knowledge-work-plugins --skill response-draftingnpx skills add anthropics/knowledge-work-plugins --skill response-drafting -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill response-drafting -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path customer-support/skills/response-draftinggh skill install anthropics/knowledge-work-plugins response-draftinggit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/response-drafting ~/.claude/skills/response-drafting # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/response-drafting ~/.agents/skills/response-drafting # Codex, Cursor, Gemini CLI, Copilot, OpenCode