Decide who owns an unrouted lead or opportunity and manage the handoff - deterministic routing by the org's own rules, a routing card the human router accepts or overrides, and drafted handoff notes. Use when the user says "route this lead", "who should own [lead/opp]", "work the routing queue", "assign [company] to a rep", or on a scheduled intake sweep.
Install
npx skills add anthropics/knowledge-work-plugins --skill route-leadnpx skills add anthropics/knowledge-work-plugins --skill route-lead -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill route-lead -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path sales/skills/route-leadgh skill install anthropics/knowledge-work-plugins route-leadgit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/sales/skills/route-lead ~/.claude/skills/route-lead # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/sales/skills/route-lead ~/.agents/skills/route-lead # Codex, Cursor, Gemini CLI, Copilot, OpenCode