Wires an existing, active Agentforce agent to a channel by resolving a fallback queue, setting up inbound routing (either PATCH SessionHandlerId on the MessagingChannel, or an inbound RoutingFlow for Voice/Email), and optionally configuring outbound escalation.
Install
npx skills add forcedotcom/sf-skills --skill service-agentforce-channel-configurenpx skills add forcedotcom/sf-skills --skill service-agentforce-channel-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-agentforce-channel-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-agentforce-channel-configuregh skill install forcedotcom/sf-skills service-agentforce-channel-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-agentforce-channel-configure ~/.claude/skills/service-agentforce-channel-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-agentforce-channel-configure ~/.agents/skills/service-agentforce-channel-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode