Use to configure and verify Agentforce agent-to-human escalation, including human handoff, a staffed fallback queue, and failure-threshold directives. Triggers: configure agent escalation, escalate to a human agent, agent handoff to a queue, configure a human escalation queue, set an Agentforce fallback handoff.
Install
npx skills add forcedotcom/sf-skills --skill service-agentforce-human-escalation-configurenpx skills add forcedotcom/sf-skills --skill service-agentforce-human-escalation-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-agentforce-human-escalation-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-agentforce-human-escalation-configuregh skill install forcedotcom/sf-skills service-agentforce-human-escalation-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-agentforce-human-escalation-configure ~/.claude/skills/service-agentforce-human-escalation-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-agentforce-human-escalation-configure ~/.agents/skills/service-agentforce-human-escalation-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode