Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate, verify live.
Install
npx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-employee-agent-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-employee-agent-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-employee-agent-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-agentic-setup-employee-agent-configuregh skill install forcedotcom/sf-skills service-itsm-agentic-setup-employee-agent-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-employee-agent-configure ~/.claude/skills/service-itsm-agentic-setup-employee-agent-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-employee-agent-configure ~/.agents/skills/service-itsm-agentic-setup-employee-agent-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode