Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off. Reads current state before writing, is idempotent, and requires explicit user confirmation before any change. Use when the user wants to enable, disable, toggle, view, or turn on/off Incident Management (Service ITSM) at the org level.
Install
npx skills add forcedotcom/sf-skills --skill service-itsm-incident-mgmt-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-incident-mgmt-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-incident-mgmt-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-incident-mgmt-configuregh skill install forcedotcom/sf-skills service-itsm-incident-mgmt-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-incident-mgmt-configure ~/.claude/skills/service-itsm-incident-mgmt-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-incident-mgmt-configure ~/.agents/skills/service-itsm-incident-mgmt-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode