Configures the Incident Priority Matrix for Salesforce ITSM through the sf CLI — enabling or disabling the matrix, shaping the Impact x Urgency grid that derives Priority on Incident records, toggling the manual-override preference, and reading or setting the default fallback priority. Reads every value before writing, is idempotent, and requires explicit user confirmation before any mutation.
Install
npx skills add forcedotcom/sf-skills --skill service-itsm-incident-priority-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-incident-priority-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-incident-priority-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-incident-priority-configuregh skill install forcedotcom/sf-skills service-itsm-incident-priority-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-incident-priority-configure ~/.claude/skills/service-itsm-incident-priority-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-incident-priority-configure ~/.agents/skills/service-itsm-incident-priority-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode