Enable Swarming for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-swarming that lets IT Desk agents pull in subject-matter experts to collaboratively resolve incidents in real time.
Install
npx skills add forcedotcom/sf-skills --skill service-itsm-swarming-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-swarming-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-swarming-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-swarming-configuregh skill install forcedotcom/sf-skills service-itsm-swarming-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-swarming-configure ~/.claude/skills/service-itsm-swarming-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-swarming-configure ~/.agents/skills/service-itsm-swarming-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode