Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT Service Employee Agent reply in Teams', 'Teams Ask AI Agent not responding', 'agent joins then leaves without replying', 'configure MIAW…
Install
npx skills add forcedotcom/sf-skills --skill service-itsm-teams-employee-agent-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-teams-employee-agent-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-teams-employee-agent-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-teams-employee-agent-configuregh skill install forcedotcom/sf-skills service-itsm-teams-employee-agent-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-teams-employee-agent-configure ~/.claude/skills/service-itsm-teams-employee-agent-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-teams-employee-agent-configure ~/.agents/skills/service-itsm-teams-employee-agent-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode