Configure the "Set Up Salesforce IT Desk" checklist for Microsoft Teams Employee Service (ITSM) — the fulfiller/agent side, covering app enablement, marketplace install guidance, user access assignment, and Swarming collaboration-tool setup.
Install
npx skills add forcedotcom/sf-skills --skill service-itsm-teams-itdesk-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-teams-itdesk-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-teams-itdesk-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-teams-itdesk-configuregh skill install forcedotcom/sf-skills service-itsm-teams-itdesk-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-teams-itdesk-configure ~/.claude/skills/service-itsm-teams-itdesk-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-teams-itdesk-configure ~/.agents/skills/service-itsm-teams-itdesk-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode