Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or repair missing demo agents. DO NOT TRIGGER for queue membership, permission-set assignment, or supervisor-user creation.
Install
npx skills add forcedotcom/sf-skills --skill service-omni-agent-users-createnpx skills add forcedotcom/sf-skills --skill service-omni-agent-users-create -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-omni-agent-users-create -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-omni-agent-users-creategh skill install forcedotcom/sf-skills service-omni-agent-users-creategit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-agent-users-create ~/.claude/skills/service-omni-agent-users-create # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-agent-users-create ~/.agents/skills/service-omni-agent-users-create # Codex, Cursor, Gemini CLI, Copilot, OpenCode