Use to manage Omni-Channel attribute-based routing rules through the Tooling API. TRIGGER when: list attribute-routing rules, inspect a WorkSkillRouting rule, create an inactive routing rule, add a field-to-skill mapping, activate a complete routing rule, deactivate a routing rule, or delete a routing rule or attribute. Do not use to create agent skills or routing flows.
Install
npx skills add forcedotcom/sf-skills --skill service-omni-attribute-routing-configurenpx skills add forcedotcom/sf-skills --skill service-omni-attribute-routing-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-omni-attribute-routing-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-omni-attribute-routing-configuregh skill install forcedotcom/sf-skills service-omni-attribute-routing-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-attribute-routing-configure ~/.claude/skills/service-omni-attribute-routing-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-attribute-routing-configure ~/.agents/skills/service-omni-attribute-routing-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode