Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org. TRIGGER when: list Omni channels, inventory Omni routing, inspect channel routing targets, analyze Omni-Channel setup, or find configured service channels.
Install
npx skills add forcedotcom/sf-skills --skill service-omni-channel-inventory-analyzenpx skills add forcedotcom/sf-skills --skill service-omni-channel-inventory-analyze -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-omni-channel-inventory-analyze -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-omni-channel-inventory-analyzegh skill install forcedotcom/sf-skills service-omni-channel-inventory-analyzegit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-channel-inventory-analyze ~/.claude/skills/service-omni-channel-inventory-analyze # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-channel-inventory-analyze ~/.agents/skills/service-omni-channel-inventory-analyze # Codex, Cursor, Gemini CLI, Copilot, OpenCode