Use to stand up Omni-Channel setup headlessly on Salesforce: base settings, agent users, service channels, routing configs, queues (create and align) and members, presence statuses, permission assignments, the classic Omni Supervisor config plus its action/tab surface, and — for Case and VoiceCall — the record-triggered routing flow.
Install
npx skills add forcedotcom/sf-skills --skill service-omni-channel-setup-coordinatenpx skills add forcedotcom/sf-skills --skill service-omni-channel-setup-coordinate -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-omni-channel-setup-coordinate -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-omni-channel-setup-coordinategh skill install forcedotcom/sf-skills service-omni-channel-setup-coordinategit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-channel-setup-coordinate ~/.claude/skills/service-omni-channel-setup-coordinate # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-channel-setup-coordinate ~/.agents/skills/service-omni-channel-setup-coordinate # Codex, Cursor, Gemini CLI, Copilot, OpenCode