Create the standard Available and Busy presence statuses needed for Omni-Channel routing. TRIGGER when users ask to deploy Omni presence statuses, configure agent availability, deploy Omni status metadata, create an Available status for Case, Incident, Messaging, or Voice, or add the standard Busy status.
Install
npx skills add forcedotcom/sf-skills --skill service-omni-presence-status-deploynpx skills add forcedotcom/sf-skills --skill service-omni-presence-status-deploy -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-omni-presence-status-deploy -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-omni-presence-status-deploygh skill install forcedotcom/sf-skills service-omni-presence-status-deploygit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-presence-status-deploy ~/.claude/skills/service-omni-presence-status-deploy # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-presence-status-deploy ~/.agents/skills/service-omni-presence-status-deploy # Codex, Cursor, Gemini CLI, Copilot, OpenCode