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Service Omni Presence User Config Deploy

SalesforceOfficial

Use to deploy an Omni PresenceUserConfig (presence configuration) as one whole-record Metadata write with the decline/ACW fields set consistently: Auto-Accept off, Decline on, Decline Reason on (with a PresenceDeclineReason deployed in the same package), and an After-Conversation-Work wrap-up timer. Agents are assigned by username. Idempotent via the Metadata API files[].state signal.

Install

npx skills add forcedotcom/sf-skills --skill service-omni-presence-user-config-deploy