Use to ensure exactly one ServiceChannel exists on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), reusing any standard or custom channel already bound to that sObject and only deploying a canonical template when none exists. Salesforce enforces one ServiceChannel per RelatedEntity, so the skill detects via the Tooling API first.
Install
npx skills add forcedotcom/sf-skills --skill service-omni-service-channel-configurenpx skills add forcedotcom/sf-skills --skill service-omni-service-channel-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-omni-service-channel-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-omni-service-channel-configuregh skill install forcedotcom/sf-skills service-omni-service-channel-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-service-channel-configure ~/.claude/skills/service-omni-service-channel-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-service-channel-configure ~/.agents/skills/service-omni-service-channel-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode