Use to make agents routable by Omni skills-based routing: ensure an Omni Skill exists, then assign it to each active agent through the classic Omni-Channel SkillUser junction. Idempotent — existing skills and user bindings are reused, and only missing bindings are created. Works on Service Cloud orgs without requiring Field Service.
Install
npx skills add forcedotcom/sf-skills --skill service-omni-skills-based-routing-configurenpx skills add forcedotcom/sf-skills --skill service-omni-skills-based-routing-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-omni-skills-based-routing-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-omni-skills-based-routing-configuregh skill install forcedotcom/sf-skills service-omni-skills-based-routing-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-skills-based-routing-configure ~/.claude/skills/service-omni-skills-based-routing-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-omni-skills-based-routing-configure ~/.agents/skills/service-omni-skills-based-routing-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode