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Service Omni Work Skill Routing Configure

SalesforceOfficial

Use to author an Omni WorkSkillRouting rule (field-based skill criteria): map a related-entity field value to a required Omni Skill (e.g. add the Voice skill when Case.Origin = Phone), deployed as one WorkSkillRouting record via the Metadata API. Idempotent via the Metadata API files[].state signal; one rule per related entity.

Install

npx skills add forcedotcom/sf-skills --skill service-omni-work-skill-routing-configure