How the incident.io skills speak to the person in the session: what the user hears and what goes in the record, ending each reply with one next step, keeping a fixed milestone list through a multi-step job, and using the user's words instead of the skills' own vocabulary. Load it before you reply to the user while running any other incident.io skill.
Install
npx skills add incident-io/skills --skill talking-to-the-usernpx skills add incident-io/skills --skill talking-to-the-user -a claude-code -gnpx skills add incident-io/skills --skill talking-to-the-user -a codex -ggemini skills install https://github.com/incident-io/skills.git --path plugins/incident-io/skills/talking-to-the-usergh skill install incident-io/skills talking-to-the-usergit clone --depth 1 https://github.com/incident-io/skills /tmp/incident-io__skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/incident-io__skills/plugins/incident-io/skills/talking-to-the-user ~/.claude/skills/talking-to-the-user # Claude Code
cp -R /tmp/incident-io__skills/plugins/incident-io/skills/talking-to-the-user ~/.agents/skills/talking-to-the-user # Codex, Cursor, Gemini CLI, Copilot, OpenCode