Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payments connector with explicit owner approval.
Install
npx skills add anthropics/knowledge-work-plugins --skill ticket-deflectornpx skills add anthropics/knowledge-work-plugins --skill ticket-deflector -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill ticket-deflector -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path small-business/skills/ticket-deflectorgh skill install anthropics/knowledge-work-plugins ticket-deflectorgit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/small-business/skills/ticket-deflector ~/.claude/skills/ticket-deflector # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/small-business/skills/ticket-deflector ~/.agents/skills/ticket-deflector # Codex, Cursor, Gemini CLI, Copilot, OpenCode