Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
Install
npx skills add anthropics/knowledge-work-plugins --skill ticket-triagenpx skills add anthropics/knowledge-work-plugins --skill ticket-triage -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill ticket-triage -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path customer-support/skills/ticket-triagegh skill install anthropics/knowledge-work-plugins ticket-triagegit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/ticket-triage ~/.claude/skills/ticket-triage # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/ticket-triage ~/.agents/skills/ticket-triage # Codex, Cursor, Gemini CLI, Copilot, OpenCode