Draft customer complaint replies that acknowledge the issue and provide concrete next steps without unsupported promises.
Install
npx skills add alivirgo/Major-AI-Skills --skill turn-complaints-into-polite-repliesnpx skills add alivirgo/Major-AI-Skills --skill turn-complaints-into-polite-replies -a claude-code -gnpx skills add alivirgo/Major-AI-Skills --skill turn-complaints-into-polite-replies -a codex -ggemini skills install https://github.com/alivirgo/Major-AI-Skills.git --path skills/turn-complaints-into-polite-repliesgh skill install alivirgo/Major-AI-Skills turn-complaints-into-polite-repliesgit clone --depth 1 https://github.com/alivirgo/Major-AI-Skills /tmp/alivirgo__Major-AI-Skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/alivirgo__Major-AI-Skills/skills/turn-complaints-into-polite-replies ~/.claude/skills/turn-complaints-into-polite-replies # Claude Code
cp -R /tmp/alivirgo__Major-AI-Skills/skills/turn-complaints-into-polite-replies ~/.agents/skills/turn-complaints-into-polite-replies # Codex, Cursor, Gemini CLI, Copilot, OpenCode