当用户需要回答商品咨询、整理售前FAQ或起草售后解释时使用。输入商品链接或资料、买家问题与已确认的店铺规则，输出可复制回复和商家待核实事项。在线商品详情支持抖音与小红书，已有资料可直接起草；不自动发送消息或办理售后。来自 SocialDataX 社媒数据助手。
安装
npx skills add DevinChen2014/socialdatax-skills --skill ecommerce-customer-servicenpx skills add DevinChen2014/socialdatax-skills --skill ecommerce-customer-service -a claude-code -gnpx skills add DevinChen2014/socialdatax-skills --skill ecommerce-customer-service -a codex -ggemini skills install https://github.com/DevinChen2014/socialdatax-skills.git --path modelscope-skills/ecommerce-customer-servicegh skill install DevinChen2014/socialdatax-skills ecommerce-customer-servicegit clone --depth 1 https://github.com/DevinChen2014/socialdatax-skills /tmp/DevinChen2014__socialdatax-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/DevinChen2014__socialdatax-skills/modelscope-skills/ecommerce-customer-service ~/.claude/skills/ecommerce-customer-service # Claude Code
cp -R /tmp/DevinChen2014__socialdatax-skills/modelscope-skills/ecommerce-customer-service ~/.agents/skills/ecommerce-customer-service # Codex, Cursor, Gemini CLI, Copilot, OpenCode