Draft a polite-but-firm reply to a tricky customer email — refund request, scope creep, complaint, billing dispute. Use when the user pastes a customer email and asks for a reply, mentions "how do I respond", "user is asking for a refund", "they want a discount", or any awkward customer-facing communication.
安装
npx skills add rockscy/solo-skills --skill email-customernpx skills add rockscy/solo-skills --skill email-customer -a claude-code -gnpx skills add rockscy/solo-skills --skill email-customer -a codex -ggemini skills install https://github.com/rockscy/solo-skills.git --path skills/email-customergh skill install rockscy/solo-skills email-customergit clone --depth 1 https://github.com/rockscy/solo-skills /tmp/rockscy__solo-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/rockscy__solo-skills/skills/email-customer ~/.claude/skills/email-customer # Claude Code
cp -R /tmp/rockscy__solo-skills/skills/email-customer ~/.agents/skills/email-customer # Codex, Cursor, Gemini CLI, Copilot, OpenCode