Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
安装
npx skills add anthropics/knowledge-work-plugins --skill kb-articlenpx skills add anthropics/knowledge-work-plugins --skill kb-article -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill kb-article -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path customer-support/skills/kb-articlegh skill install anthropics/knowledge-work-plugins kb-articlegit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/kb-article ~/.claude/skills/kb-article # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/kb-article ~/.agents/skills/kb-article # Codex, Cursor, Gemini CLI, Copilot, OpenCode