Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries.
安装
npx skills add anthropics/knowledge-work-plugins --skill knowledge-managementnpx skills add anthropics/knowledge-work-plugins --skill knowledge-management -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill knowledge-management -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path customer-support/skills/knowledge-managementgh skill install anthropics/knowledge-work-plugins knowledge-managementgit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/knowledge-management ~/.claude/skills/knowledge-management # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/knowledge-management ~/.agents/skills/knowledge-management # Codex, Cursor, Gemini CLI, Copilot, OpenCode