Orchestrator for Incident Management setup in Service Cloud ITSM: presents the features, tracks progress, and configures each — SLA & Milestones, Priority Matrix, Incident preferences, Major Incident Management, Incident persona PSG assignment, Service Management Privilege, and Incident audit tracking.
安装
npx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-incident-managementnpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-incident-management -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-incident-management -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-agentic-setup-incident-managementgh skill install forcedotcom/sf-skills service-itsm-agentic-setup-incident-managementgit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-incident-management ~/.claude/skills/service-itsm-agentic-setup-incident-management # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-incident-management ~/.agents/skills/service-itsm-agentic-setup-incident-management # Codex, Cursor, Gemini CLI, Copilot, OpenCode