End-to-end Incident SLA setup for Service Cloud ITSM — the policy's Business Hours (reuse a named schedule, or create one from described hours or a time zone), MilestoneTypes, an Incident-scoped SLA Policy (SlaProcess), Milestones with criteria, and the Entitlement so Incidents get an EntityMilestone with a computed TargetDate.
安装
npx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-incident-sla-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-incident-sla-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-incident-sla-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-agentic-setup-incident-sla-configuregh skill install forcedotcom/sf-skills service-itsm-agentic-setup-incident-sla-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-incident-sla-configure ~/.claude/skills/service-itsm-agentic-setup-incident-sla-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-incident-sla-configure ~/.agents/skills/service-itsm-agentic-setup-incident-sla-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode