Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS team org evolution (CS vs Support vs AM distinctions).
Install
npx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisornpx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor -a claude-code -gnpx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor -a codex -ggemini skills install https://github.com/alirezarezvani/claude-skills.git --path c-level-advisor/chief-customer-officer-advisor/skills/chief-customer-officer-advisorgh skill install alirezarezvani/claude-skills chief-customer-officer-advisorgit clone --depth 1 https://github.com/alirezarezvani/claude-skills /tmp/alirezarezvani__claude-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/alirezarezvani__claude-skills/c-level-advisor/chief-customer-officer-advisor/skills/chief-customer-officer-advisor ~/.claude/skills/chief-customer-officer-advisor # Claude Code
cp -R /tmp/alirezarezvani__claude-skills/c-level-advisor/chief-customer-officer-advisor/skills/chief-customer-officer-advisor ~/.agents/skills/chief-customer-officer-advisor # Codex, Cursor, Gemini CLI, Copilot, OpenCode