Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.
Install
npx skills add anthropics/knowledge-work-plugins --skill escalationnpx skills add anthropics/knowledge-work-plugins --skill escalation -a claude-code -gnpx skills add anthropics/knowledge-work-plugins --skill escalation -a codex -ggemini skills install https://github.com/anthropics/knowledge-work-plugins.git --path customer-support/skills/escalationgh skill install anthropics/knowledge-work-plugins escalationgit clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/anthropics__knowledge-work-plugins
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/escalation ~/.claude/skills/escalation # Claude Code
cp -R /tmp/anthropics__knowledge-work-plugins/customer-support/skills/escalation ~/.agents/skills/escalation # Codex, Cursor, Gemini CLI, Copilot, OpenCode