Enable the CMDB (Configuration Management Database) feature in Service Cloud ITSM against a production or sandbox org: verify the CMDB org SKU, provision the CMDB tenant, and enable the service-cloud-itsm-cmdb-integration feature that lifts the CMDB access gate.
Install
npx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-cmdb-configurenpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-cmdb-configure -a claude-code -gnpx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-cmdb-configure -a codex -ggemini skills install https://github.com/forcedotcom/sf-skills.git --path skills/service-itsm-agentic-setup-cmdb-configuregh skill install forcedotcom/sf-skills service-itsm-agentic-setup-cmdb-configuregit clone --depth 1 https://github.com/forcedotcom/sf-skills /tmp/forcedotcom__sf-skills
mkdir -p ~/.claude/skills ~/.agents/skills
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-cmdb-configure ~/.claude/skills/service-itsm-agentic-setup-cmdb-configure # Claude Code
cp -R /tmp/forcedotcom__sf-skills/skills/service-itsm-agentic-setup-cmdb-configure ~/.agents/skills/service-itsm-agentic-setup-cmdb-configure # Codex, Cursor, Gemini CLI, Copilot, OpenCode